Currently, Noire Boutique London only ships to Germany, but we are working on expanding to additional countries.

We are pleased to inform you that Noire Attire offers free shipping on all orders, regardless of the order value. Whether you order a single item or multiple items, you pay no shipping costs.

Additionally, at checkout you can choose the following shipping options:

• CO₂-neutral shipping – £2.99
• Insured shipping – £3.99

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your order by clicking the button in the shipping confirmation email or by entering your tracking number on the following page: Track Your Order

Our processing time is 1 to 2 business days. After your package has been shipped, please allow 5 to 10 business days for delivery. We do our best to ensure your order reaches you quickly so you can enjoy your new items from Noire Boutique London as soon as possible!

Yes, at checkout you can easily select the “CO₂-neutral delivery” option. This way, you actively contribute to protecting the environment.

If your tracking shows your order as delivered but you haven’t received it, please:

• Check with neighbors, household members, or building management in case it was left with them.
• Look in safe drop-off locations (mailbox, front door, back door, etc.).
• Please contact us directly to get your local courier tracking number, which can help you provide more details when speaking with the courier.
• Contact your local courier directly, as they have the most accurate updates and may require personal information that we do not have.
• If you still cannot locate your package, please reach out to us via our Contact Form and we will do our best to assist you.

Once a package is marked as delivered, we are not responsible for lost or stolen items. We highly recommend selecting a secure delivery location and contacting your local courier first, as they have the most accurate updates on your package’s whereabouts. Please contact us to get your local courier tracking number so you can provide them with the necessary details. If you need further support, you can reach out to us via our Contact Form.

For security reasons, we are not able to change the address your order is being sent to at this time.

If you refuse a package, it may be returned to us at your expense, including return shipping and customs fees. Refunds (if applicable) will be processed with less 15% (return cost incurred) once we receive the returned package.

To initiate a return:

1. Reach out to us via our Contact Form with your order number and reason for return.
2. We will assess your request and try to offer alternative solutions to avoid high return costs.
3. If a return is approved, we will send you the Return Request Form and Return Address with detailed instructions.
4. Ship your return back using the provided instructions.

You can return your items within 30 days of receipt. To ensure a smooth return process, we recommend reading our return policy, which is available in the footer of our website. If you wish to make a return, simply send us an email. Our team is ready to assist you and guide you throughout the entire return process.

Please contact our customer service as soon as possible with your order number and photos of the damaged item. We will, of course, work to find an appropriate solution.

We sincerely apologize for any issues with your order. Please reach out to us via our e-mail support@noireboutiquelondon.com with your order number and photos of the item within48 hours of delivery, and we will resolve the issue.

Yes, even discounted items can be returned easily within 30 days of receipt. Sale items are subject to the same return conditions as regular items.

We understand that sometimes plans change, but unfortunately, once an order is placed, we are unable to cancel it. Our system processes orders quickly to ensure fast fulfillment, which means cancellations are not possible.

If you no longer want the item, you may refer to our Return Policy for options once your order arrives.

If you've entered an incorrect shipping address, please reach out to our support team via our Contact Form as soon as possible with the correct details:

First Name:

Last Name:

Order number:

Shipping Address:

Street Address:

City/Town:

Postcode:

🌍 Country:

Enter your discount code in the designated field during checkout. The discount will be automatically applied to your total amount.

Check our size chart on the product page to find the size that fits your body shape. If in doubt, you can contact us for guidance.

Yes, we offer gift cards. To request one, please email support@noireboutiquelondon.com

You can sign up for our newsletter by entering your email address in the subscription field at the bottom of the page. You will receive updates on new products and exclusive offers.

We take your privacy seriously. Please read our privacy policy to understand how and why we collect, use, and protect your personal data.

We accept various payment methods, including credit card, PayPal, and Apple Pay. The available options will be displayed during checkout.