Returns and Cancellation Policy
Returns & Refund Policy
Right to Cancel Your Order
At Noire Boutique London, we want every customer to feel confident when shopping with us. If for any reason you are not fully satisfied with your purchase, you have the right to cancel your order within 30 days of receiving your item(s), without providing a reason.
The cancellation period will expire 30 days after the day on which you, or a third party appointed by you (other than the carrier), receive the goods.
Where an order consists of multiple items delivered separately, the cancellation period will expire 30 days after the day on which the final item is received.
To exercise your right to cancel, you must notify us of your decision by contacting our support team via email at:
support@noireboutiquelondon.com
You may use the model withdrawal form included at the bottom of this policy, although this is not mandatory.
To meet the cancellation deadline, it is sufficient to send your request before the cancellation period has expired.
Returns Overview
We aim to make the returns process as straightforward and transparent as possible for all customers.
If you wish to return an item, we kindly ask that you contact our customer support team before sending your parcel back. This allows us to provide the appropriate return instructions and ensure that your return is processed correctly and efficiently.
Returns sent without prior communication may experience delays during processing.
To initiate a return request, please contact:
support@noireboutiquelondon.com
Our support team will provide further guidance regarding the next steps of the returns procedure.
Eligibility for Returns
To qualify for a return and refund, returned items must meet the following conditions:
- Items must be unused, unworn, and unwashed
- Items must be returned in their original condition
- Original tags and packaging should be included where possible
- Items must not show signs of wear, damage, staining, odours, or misuse
- Returned products should be packaged securely to prevent damage during transit
We reserve the right to refuse returns that do not meet these conditions.
If an item is returned in a condition that makes it unsuitable for resale, a partial refund or refusal of refund may apply where permitted by law.
Faulty, Damaged, or Incorrect Items
If you receive an item that is faulty, damaged, or incorrect, please contact our support team as soon as possible after delivery.
To help us resolve the matter efficiently, customers may be asked to provide:
- Photographs of the item received
- Photographs of the packaging
- A brief description of the issue
- The relevant order number
Please do not return damaged or incorrect items without first contacting our support team.
Where a fault or fulfilment issue is confirmed, we will work with you to provide an appropriate solution in accordance with applicable consumer rights.
Refund Process
Once your returned item(s) have been received and inspected by our returns team, we will notify you regarding the status of your refund.
Refunds will be issued using the same payment method originally used for the purchase unless otherwise agreed.
Please note that we may withhold reimbursement until either:
- the returned goods have been received, or
- proof of return postage has been provided,
whichever occurs first.
Depending on your payment provider, refunds may take several business days to appear in your account after processing.
Original shipping fees paid at checkout are generally non-refundable unless otherwise required by law.
Exchanges
At this time, we do not guarantee direct exchanges for returned products.
Customers wishing to receive a different size, colour, or item may be advised to place a new order separately, subject to stock availability.
Customer Responsibility
Customers are responsible for ensuring that all shipping details entered at checkout are accurate and complete.
We cannot be held responsible for failed deliveries, delays, or additional costs resulting from incorrect address information provided by the customer.
Customers are also responsible for ensuring that returned goods are packaged appropriately and shipped according to the return instructions provided by our support team.
We strongly recommend using a tracked shipping service when returning items, as we cannot guarantee responsibility for parcels lost during return transit.
International Returns
As we operate with an international returns processing facility, return shipping arrangements may vary depending on your location and chosen courier service.
Unless an item is confirmed to be faulty, damaged, or incorrect, customers are responsible for covering return shipping costs.
International return shipping costs will vary depending on the courier, parcel dimensions, and country of return. In many cases, return shipping costs typically range between £18 and £30.
Any customs duties, taxes, handling fees, or import-related charges associated with returning goods remain the responsibility of the customer unless otherwise stated.
Approved returns should only be sent once return instructions have been provided by our support team.
Returns Processing Address
Returns Department
No.2 freight elevator on the west side of the 3rd floor, upstairs, Yuantong Express
No. 409, Suxi, Yiwu Town
Jinhua, Zhejiang 310000
China
Please ensure that your return reference information is included where instructed to avoid delays in processing.
Refused or Undeliverable Packages
If a parcel is refused upon delivery or cannot be delivered due to incorrect information supplied by the customer, the parcel may be returned to us.
In such circumstances, customers may remain responsible for any resulting return shipping charges, customs fees, handling costs, or re-delivery expenses where applicable.
Any such costs may be deducted from the final refund amount where permitted.
Non-Returnable & Exempt Items
Certain products may not be eligible for return or cancellation in accordance with applicable legislation.
This may include:
- Personalised or custom-made items
- Perishable products
- Sealed goods unsuitable for return due to hygiene or health protection reasons once opened
- Audio, video, or software products where the seal has been removed
- Goods that become inseparably mixed with other items after delivery
- Newspapers, magazines, or periodicals excluding subscriptions
The right to cancel may also expire where products have been opened, used, or altered after delivery where legally applicable.
Cancellation Requests
Orders are processed promptly to ensure timely dispatch.
As a result, cancellation requests submitted after an order has entered processing or shipment stages may not always be possible.
Customers who no longer wish to keep their order after dispatch may still exercise their return rights in accordance with this policy.
Contact Information
For any questions relating to returns, refunds, cancellations, or damaged items, please contact our support team:
support@noireboutiquelondon.com
We are always happy to assist further where possible.
Model Withdrawal Form
If you wish to withdraw from your contract, please complete and send the form below by email to:
support@noireboutiquelondon.com
Withdrawal Form
I/We () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods () / the provision of the following service ()
Ordered on: () ____________
Received on: () ____________
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is submitted on paper):
Date: ______________
(*) Delete as appropriate.